FAQ

What is Peacock Feather Boutique’s return policy?

 

You are welcome to return any goods purchased within 7 days of receiving the item.

  • Returns will only be accepted if the item(s) is still in the same condition as when shipped.
  • If you are returning the item because it is not suitable or you have changed your mind we will refund you, less the courier fee once the item has been returned to our store and our team has confirmed that the item is in the same condition as when shipped.
  • If the return is due to misrepresentation on our site we will refund you in full as soon as the item is received back at our store.
  • The refund will be done in the form of the original tender of the order.
  • Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days from confirmation of receipt of your return.

Please note we will not accept returns of any swimwear.

 

How do I log a return?

 

Call on 082 377 1729, connect with us on live chat on our site, on Whatsapp  082 377 1729 or email our customer support team on info@creativepoint.co.za . We will send you a return form to complete and send a courier quote to have the product/s collected. Once you have paid the cost of having the item couriered back to us and we have received the payment, we will refund you.

 

What do I do if my product has a fault not described in the description of the item purchased online?

 

Email us on info@creativepoint.co.za with your order number, details and a picture of the product that you have received and we will assist in sorting this out by either having it repaired, replaced or refunded, depending on the situation.

 

Not sure if it will fit or need to see more images of an item? 

If you are still not 100% sure before purchasing, get in touch with us and we will happily assist you with measurements or more images of the item you would like to purchase. 

You can contact us either by Whatsapp 0823771729 or by email info@creativepoint.co.za. Please remember to get send us the full name of the item displayed on our site in order to assist you as quick as possible.